We should be aware of the roadside assistance we can receive and provide if we are involved in an incident with our vehicle. Currently, there is a wide variety of roadside assistance services available for drivers, whether they have suffered a minor or serious accident.
Typically, the most common way to request roadside assistance is to call the phone number listed on your insurance policy . You can do this by phone, using the mobile app, or using the website. But now there's a new, even easier way to speed up reporting a roadside incident: the free roadside assistance app, Incidence APP .
We're going to give more details about the roadside assistance we can receive in cases of roadside emergencies.
Types of roadside assistance
There are types of assistance tailored to the nature of the problem we are experiencing. This includes mechanical assistance , if we experience any type of vehicle breakdown; or urgent roadside assistance , such as a serious accident with personal injury or a sudden health condition while driving.
We all know what happens on the road: breakdowns and accidents. In both situations, we'll need immediate attention. In the event of a roadside emergency of this or any other type, knowing how to proceed will save us a lot of anxiety and time.
And using the Help Flash v16-approved beacon with geolocation will allow us to communicate our location to the DGT immediately.
Let's learn about the types of roadside assistance available in the event of incidents like the ones we've mentioned. The goal is none other than to ensure the safety and well-being of drivers and passengers.
Mechanical assistanceWhen the road emergency we are faced with is of a mechanical nature, we can use:
Towing service
All car or motorcycle insurance policies include towing in the event of a breakdown. If the breakdown is serious and prevents you from continuing your journey, a tow truck will tow your vehicle to the nearest auto repair shop for repairs.
Shipping of spare parts
If the roadside assistance we need for the breakdown requires replacing vehicle parts, the roadside assistance service can send them directly to the vehicle's location, thus speeding up the repair.
Urgent health care
Medical transfer
In cases of medical emergencies, roadside assistance will help us transport injured patients to appropriate hospitals for the necessary medical care.
Assistance to people
In addition to medical transport, support and assistance are provided to those involved in an accident to ensure their well-being and comfort while waiting for specialized help.
Common road incidents
We imagine them because most of us have experienced them at some point in our lives as drivers.
Vehicle breakdown
The most common example: a flat tire . When we get a flat tire, if we don't notice it quickly, the tire itself can cause driving problems. It will almost certainly require replacing. If we don't know how to do it ourselves or don't have a spare tire, we'll need assistance for repair or replacement (towing service if the vehicle is immobilized).
Another common problem: the battery . Battery-related incidents occur in the thousands each month. A dead battery renders the vehicle inoperable, naturally requiring technical intervention to resolve the issue. If this happens in the city, another driver with their vehicle can often help. If not, roadside assistance will come from our insurance company.
Sometimes, a vehicle breakdown may require the shipment of replacement parts to fix the problem on-site. Generally, if this happens, the vehicle is first taken to the nearest repair shop, and then the new parts are ordered.
Traffic accidents
Of course, accidents are the most feared and unpleasant incidents that generally occur most often. In the event of collisions between two or more vehicles (or with road elements), the most urgent need is to receive the necessary care as soon as possible. Roadside assistance must be requested by quickly contacting medical services and the relevant authorities to properly manage the incident.
Another less common accident occurs when there is damage from landslides on the road . Landslides can cause accidents and also require assistance to clean and repair the affected section. The roadway can be closed for several hours, directly affecting traffic in the area.
Urgent health care
In all cases, medical emergency transport must be swift and safe . First, provide rapid and effective medical care in roadside emergencies, with the ultimate goal of preserving the health of those involved, followed by immediate transport to the nearest hospital.
Procedure in case of a road emergency
If we're wondering what to do in the event of a breakdown , we should know that the first step is to call roadside assistance . We must follow the insurance company's instructions to resolve any breakdowns that occur on the road as quickly and effectively as possible.
In the event of a traffic accident , roadside assistance will arrive once we have first secured the scene of the incident to prevent further accidents and protect those involved. At that point, we will contact the relevant authorities to manage the situation and receive the required assistance in a timely manner.
Tips for choosing a roadside assistance service
We conclude by giving you some common tips when choosing health insurance coverage for yourself and your vehicle(s). For example:
- Compare the different coverages and prices offered by different companies.
- Ensuring that roadside assistance is available 24 hours a day, 365 days a year.
- Check that the roadside assistance service covers the country or countries you will be traveling through.
- Please read the roadside assistance service terms and conditions carefully to learn about exclusions and limitations.
In addition to roadside assistance services offered by insurance companies, there are also other companies that offer similar services independently.
Link the Incidence App to your V16 emergency light
Forget searching for your phone number or policy number in the most stressful moments by now linking the Incidence APP to your Help Flash IoT emergency light. With this application, a leader in roadside assistance and completely free, you'll streamline contact with your insurance company, roadside assistance, or emergency services in the event of an accident or breakdown.
If you have an accident on the road, simply turn on the beacon to signal your situation, and the app will automatically launch on your phone or Android Auto, allowing you to follow the guided process that will request the assistance you need at that moment.
Conclusions
When driving our vehicle, not only when traveling long distances but also in our daily lives, it's a good idea to practice road safety and be fully aware of the roadside assistance conditions available through our insurance policy. Ideally, you should have a roadside assistance app like the Incidence APP.
If we prefer, we can also keep the phone numbers for medical assistance (112) and the DGT (060) on hand (saved on our mobile phone or in a notebook that we always keep in the vehicle). These measures will allow us to act quickly and diligently in the event of a road emergency .
